FREQUENTLY ASKED QUESTIONS

--- Shipping ---

Free Shipping Options

What is Dock to Dock Delivery? This is when a truck backs up to your business' loading dock and pushes the safe from the truck onto the dock.

What is Lift Gate Delivery? A truck will bring your safe that has a special tail gate to lower your safe to the ground. If you need your safe lowered to the ground, please select that option when you enter the shopping cart. The freight company will not bring your safe inside but will call you ahead to set up a convenient time for delivery.

Small Safes: Small safes under 100 pounds ship UPS.

Where do you ship to? We only sell to the 48 continental United States. Our free shipping policy applies to anywhere within the 48 continental Untied States. Because of the size and weight of the products, we cannot ship to: 1) PO Box addresses 2) APO/FPO addresses 3) Alaska or 4) Hawaii 5) Puerto Rico. Occasionally the manufacturer will be able to ship to Alaska, Hawaii or Puerto Rico for additional charge. Please call.

What is Your Delivery Time

We have warehouses throughout the United States. We send your order immediately to the warehouse nearest you. On products under 100lbs, warehouses ship the same day of your order or if it is a weekend, the next business day. They ship UPS ground which takes 3-5 business days. If you have questions about any of the above please email us.

 email us.

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--- Return policy & warranty information ---

What is our return policy?

If the merchandise is defective or damaged, you must contact us within seven days of your receipt of your product. If you determine your product is defective or damaged later than seven days of receipt of product,
it is a warranty issue and you must contact the manufacturer.

Within the first 7 days of receipt of the product, If you believe the product is defective, we will ask the manufacturer to speak to you. If the manufacturer determines the product is defective, then we will arrange for a full credit or replacement upon return of the product.

Within the first 7 days of receipt of the product, if you refuse your shipment because it was damaged or determine it was damaged after opening the box, we will issue a full credit or replacement safe.

Please shop carefully, returns are not permitted if the merchandise is not defective.

If you cancel your order before it ships, you will receive a full refund. 

We must be informed of all returns. Please e-mail customer service or call 1-716-326-4499 to inform us of your return. We will issue a Return Authorization Number and give you the address where you can return the product. No returns will be accepted without a Return Authorization Number.

Who do I contact for warranty related issues?

Please contact the manufacturer for all warranty related issues:

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--- Payment methods ---

What credit cards do you accept?

We currently accept credit card payments from Visa, Mastercard, American Express, and Discover.

Is it safe to order online with a credit card?

All transactions at this site are conducted over a secure encrypted connection. This means that all personal data is encrypted before it is sent between your computer and our server. Every transaction you make with us is 100% safe and you pay nothing if unauthorized charges are made to your credit card.

What are our payment options?

You may order online or by phone using Visa, Mastercard, American Express, or Discover. You may also pay by mailing a check with a Purchase Order. To create a purchase order, complete all the information on the shopping cart checkout pages and then print the order page instead of submitting it.

Mail the printed order form along with your check or money order to:

Spann Enterprises
178 S Portage Street
Westfield NY 14787

Can your company issue a purchase order with payment terms?

PURCHASE ORDERS are accepted from schools, churches and government agencies with 30 day payment terms.  We will consider accepting a Purchase Order from established companies with an agreement that 50% of the charges will be paid at the time of order, and the other 50% paid when the product is delivered. Please contact us for more information customer service.

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--- Replacement keys and lost combinations ---

Where can I purchase replacement keys for my Safe?

We take security seriously! Sending replacement keys is a potential vulnerability to the security of your safe, and therefore, we refer all requests for replacement keys directly to the manufacturer.

Click here to retrieve a lost combination or order a replacement key

Please do not call us regarding replacement keys or lost combination orders. We do not have any information about these orders. All questions regarding order tracking, questions, concerns, etc. should be directed to the manufacturer.

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--- Other frequently asked questions ---

Can I change my order after I've placed it?

Our orders are often processed very quickly. If you would like to make a change or cancel your order, please contact us as soon as possible and we will try to accommodate your needs. If your safe has already shipped, you will be responsible for shipping both ways and a 20% restocking fee.

Will I be charged sales tax?

We are required to charge sales tax to any delivery in New York State. 

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--- About PistolSafeStore.com ---

PistolSafeStore.com is owned and operated by Spann Enterprises.  We are an authorized distributor of Sentry, Browning, FireKing, Cannon, GunVault, Inprint,  American Security, PermaVault, FireFyter, V-line, SecureLogic.

Our contact information is:

Spann Enterprises
178 S Portage Street
Westfield, NY 14787

Toll Free: 1-800-717-7726
Tel: 1-716-326-4499
Fax: 1-716-326-4498

Note: Please do not send return merchandise to the above address. All return shipments are made directly to the manufacturer's warehouse with a Return Authorization Number. Contact us for return for replacement information.

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 If you do not find the answer here, please email us  sales@pistolsafestore.com or call us at: 1-800-717-7726